Exchange or Credit only up to 14 days from purchase, void if tags removed
All Custom Order sales are final.
However, we do want you to be completely happy with your custom hat and will take steps to make the necessary changes to your order, such as sizing and redesign, while it is within our ability to do so, to ensure that you are completely satisfied with your one of a kind hat.
Due to the exclusive and one of a kind nature of our product, orders must be cancelled within the same business day as they are placed.
Each of our hand crafted hats are one of a kind, so once it's gone, it's gone. Many of the trims and textiles we use are rare or vintage and therefore, most hats can never be reproduced.
If the hat you love has been sold, don't fear! We can always create something simillar, though never quite the same. We can also design a one of a kind creation just for you. Just contact our milliner to begin the design process. Most hats can be made and shipped within two weeks. Please contact us at the shop at (504)525-1899 or email us at firstname.lastname@example.org